{"id":1443,"date":"2026-10-21T22:10:05","date_gmt":"2026-10-21T20:10:05","guid":{"rendered":"https:\/\/sabateriabertran.fiproyecto.com\/preguntas-frecuentes\/"},"modified":"2026-10-21T23:17:32","modified_gmt":"2026-10-21T21:17:32","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/sabateriabertran.fiproyecto.com\/ca\/preguntas-frecuentes\/","title":{"rendered":"Preguntes freq\u00fcents"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section cb-divi\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row cb-divi-row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone cb-divi-col\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"cb\"><header class=\"cb-phero\"><div class=\"cb-wrap\"><nav class=\"cb-bc\" aria-label=\"Fil d\u2019Ariadna\"><p><span><span><a href=\"https:\/\/sabateriabertran.fiproyecto.com\/ca\/\">Inici<\/a><\/span><\/span><\/p><\/nav><p class=\"cb-kick\">Preguntes freq\u00fcents<\/p><h1 class=\"cb-h1p\">Preguntes freq\u00fcents<\/h1><div class=\"cb-intro\"><p>Tot el que necessites saber sobre pagaments, enviaments, canvis i el nostre cat\u00e0leg. Si no hi trobes la resposta, truca\u2019ns o escriu-nos per WhatsApp i t\u2019aconsellem.<\/p><\/div><\/div><\/header><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section cb-divi\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row cb-divi-row\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone cb-divi-col\">\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"cb\">\n<section class=\"cb-sec cb-faqpage\" aria-label=\"Preguntes freq\u00fcents\">\n<div class=\"cb-wrap cb-faqcols\">\n<nav class=\"cb-faqnav\" aria-label=\"Temes\"><p class=\"cb-kick\">Temes<\/p><ul><li>Pagaments<\/li><li>Enviaments i terminis<\/li><li>Comandes<\/li><li>Canvis i devolucions<\/li><li>Cat\u00e0leg<\/li><\/ul>\n<div class=\"cb-faqhelp\"><p><b>Et queda algun dubte?<\/b> Et responem per WhatsApp o per tel\u00e8fon.<\/p><a class=\"cb-btn cb-bink\" href=\"https:\/\/wa.me\/34635838873\" target=\"_blank\" rel=\"noopener\">Escriu-nos per WhatsApp<\/a><a class=\"cb-link\" href=\"tel:+34615262329\">Truca al 615 26 23 29<\/a><\/div><\/nav>\n<div class=\"cb-faqlist\"><div class=\"cb-faqg cb-rv\"><h2 class=\"cb-faqh\">Pagaments<\/h2><div class=\"cb-faq\"><details><summary>Quins m\u00e8todes de pagament teniu disponibles?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>Pots pagar amb targeta de cr\u00e8dit o d\u00e8bit de manera segura o triar l\u2019opci\u00f3 de pagament contra reemborsament i pagar en efectiu quan rebis la teva comanda.<\/p><\/details><\/div><\/div><div class=\"cb-faqg cb-rv\"><h2 class=\"cb-faqh\">Enviaments i terminis<\/h2><div class=\"cb-faq\"><details><summary>Quant costa l\u2019enviament?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>L\u2019enviament \u00e9s gratu\u00eft en comandes a partir de 50 \u20ac. Per sota d\u2019aquest import, l\u2019enviament est\u00e0ndard a tota la pen\u00ednsula costa 6,50 \u20ac.<\/p><\/details><details><summary>Quant triga a arribar la meva comanda?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>El termini habitual de lliurament \u00e9s de 24-48 hores des de la confirmaci\u00f3 del pagament. Si fas la comanda abans de les 14:00, en la majoria dels casos es lliura l\u2019endem\u00e0. Aquests terminis s\u00f3n orientatius i poden variar per causes alienes a nosaltres (incid\u00e8ncies del transportista, rebaixes o campanyes d\u2019alta demanda).<\/p><\/details><details><summary>Si faig una comanda un divendres, la rebr\u00e9 el cap de setmana?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>No, el nostre transportista no fa lliuraments el cap de setmana. Les comandes fetes el divendres es lliuren generalment el dilluns o el dimarts seg\u00fcent, dins del termini habitual de 24-48 h laborables.<\/p><\/details><\/div><\/div><div class=\"cb-faqg cb-rv\"><h2 class=\"cb-faqh\">Comandes<\/h2><div class=\"cb-faq\"><details><summary>M\u2019he equivocat en posar les dades de lliurament, qu\u00e8 puc fer?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>Posa\u2019t en contacte amb nosaltres com m\u00e9s aviat millor des de la p\u00e0gina de Contacte indicant el n\u00famero de comanda i les dades correctes. Si la comanda encara no ha sortit del nostre magatzem, la podrem corregir sense problemes; si ja \u00e9s en cam\u00ed, dependr\u00e0 de si el transportista permet modificar l\u2019adre\u00e7a durant el trajecte.<\/p><\/details><details><summary>Puc cancel\u00b7lar o canviar una comanda?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>S\u00ed, sempre que la comanda encara no hagi sortit del nostre magatzem. Escriu-nos com m\u00e9s aviat millor des de la p\u00e0gina de Contacte indicant el n\u00famero de comanda i t\u2019ajudarem a cancel\u00b7lar-la o modificar-la.<\/p><\/details><\/div><\/div><div class=\"cb-faqg cb-rv\"><h2 class=\"cb-faqh\">Canvis i devolucions<\/h2><div class=\"cb-faq\"><details><summary>Qu\u00e8 passa si no estic satisfet amb el que he comprat?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>Disposes de 30 dies des de la recepci\u00f3 per a canvis i devolucions. Posa\u2019t en contacte amb nosaltres i t\u2019indicarem com has de procedir per canviar el producte o retornar-lo.<\/p><\/details><\/div><\/div><div class=\"cb-faqg cb-rv\"><h2 class=\"cb-faqh\">Cat\u00e0leg<\/h2><div class=\"cb-faq\"><details><summary>Teniu sand\u00e0lies de dona?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>No, actualment nom\u00e9s disposem de sand\u00e0lies en cal\u00e7at d\u2019home.<\/p><\/details><details><summary>Teniu cal\u00e7at barefoot per a nens?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>No, en cal\u00e7at infantil disposem d\u2019altres tipus de sabata, per\u00f2 no barefoot.<\/p><\/details><details><summary>Les sabatilles de r\u00ednxol s\u00f3n de cot\u00f3?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>S\u00ed, les nostres sabatilles de r\u00ednxol s\u00f3n 100 % cot\u00f3, de la marca JAVER.<\/p><\/details><details><summary>Teniu sabates per a casament o comuni\u00f3?<i><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 5v14M5 12h14\"\/><\/svg><\/i><\/summary><p>No, per a aquest tipus de cal\u00e7at et recomanem que vagis a una botiga especialitzada en cal\u00e7at de cerim\u00f2nia.<\/p><\/details><\/div><\/div><\/div>\n<\/div>\n<\/section>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section cb-divi\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row cb-divi-row\">\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone cb-divi-col\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"cb\">\n<section class=\"cb-cta-band\" aria-label=\"Busques alguna cosa concreta?\">\n<div class=\"cb-wrap cb-cta-in cb-rv\">\n<div><h2 class=\"cb-h2\">Busques alguna cosa concreta?<\/h2><p>Mira les nostres col\u00b7leccions o explica\u2019ns qu\u00e8 necessites i t\u2019ajudem a triar la talla i el model.<\/p><\/div>\n<div class=\"cb-btns\"><a class=\"cb-btn cb-bgold\" href=\"\/ca\/tienda\/\">Veure la botiga<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg><\/a><a class=\"cb-btn cb-bline\" href=\"\/ca\/contacto\/\">Contactar<\/a><\/div>\n<\/div>\n<\/section>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_cb_ca_title":"Preguntes freq\u00fcents sobre la comanda | Cal\u00e7ats Bertr\u00e1n","_cb_ca_desc":"Resolem els teus dubtes sobre pagaments, terminis i costos d\u2019enviament, canvis i devolucions, talles i comandes de la botiga en l\u00ednia.","footnotes":""},"class_list":["post-1443","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes sobre tu pedido | Cal\u00e7ats Bertr\u00e1n<\/title>\n<meta name=\"description\" content=\"Resolvemos tus dudas sobre pagos, plazos y costes de env\u00edo, cambios y devoluciones, tallas y 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